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F&I Senior

Compliance + Ethics

Intermediate level | Coming soon

About

Curriculum

Outcome

In this course

The F&I Senior Certification is designed for experienced automotive F&I and dealership professionals who are responsible for setting ethical standards, guiding decision-making, and reinforcing consumer trust across dealership operations.

This advanced certification focuses on ethical conduct, fair treatment principles, and responsible sales leadership within real-world dealership environments.

Skills you’ll gain

Ethical Decision-Making in F&IConsumer Transparency & Fair TreatmentRisk-Aware Deal ExecutionProfessional Integrity & Accountability

Curriculum

The Compliance Environment

Explore the comprehensive landscape of dealership compliance, focusing on federal and state laws that regulate sales, F&I practices, and advertising.

F&I Manager Role

Explore the critical responsibilities of an F&I manager in ensuring that the dealership adheres to all relevant federal and state regulations.

Privacy Rule & Notice

Understand the Gramm-Leach-Bliley Act (GLBA), which requires dealerships to protect customer information through stringent privacy and data security measures.

Equal Credit Opportunity Act

Explore the Equal Credit Opportunity Act (ECOA), a federal law prohibiting discrimination in credit transactions.

Adverse Action Notice

Explore the requirement to issue Adverse Action Notices under ECOA and FCRA when credit applications are denied or less favorable terms are offered.

Handling Negative Equity

Learn about the complexities of handling negative equity in vehicle transactions, where the loan balance on a trade-in exceeds its value.

The Compliance Environment

Explore the comprehensive landscape of dealership compliance, focusing on federal and state laws that regulate sales, F&I practices, and advertising.

F&I Manager Role

Explore the critical responsibilities of an F&I manager in ensuring that the dealership adheres to all relevant federal and state regulations.

Privacy Rule & Notice

Understand the Gramm-Leach-Bliley Act (GLBA), which requires dealerships to protect customer information through stringent privacy and data security measures.

Equal Credit Opportunity Act

Explore the Equal Credit Opportunity Act (ECOA), a federal law prohibiting discrimination in credit transactions.

Adverse Action Notice

Explore the requirement to issue Adverse Action Notices under ECOA and FCRA when credit applications are denied or less favorable terms are offered.

Handling Negative Equity

Learn about the complexities of handling negative equity in vehicle transactions, where the loan balance on a trade-in exceeds its value.

Coming Soon

Outcome

  • Apply ethical decision-making frameworks to real-world F&I and dealership scenarios
  • Identify ethical risks within sales, finance, and product presentation practices
  • Promote fair treatment, transparency, and consumer trust across customer interactions
  • Address ethical conflicts and gray areas while protecting both the customer and the dealership
  • Reinforce ethical standards across teams through leadership, consistency, and accountability
  • Earn an F&I Senior Certificate upon successful completion, validating advanced ethics knowledge and leadership-level conduct
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